Your handy guide to Hazelwood's Facilities & Entertainment in your pocket!
After Check-in
After check-in if there are any problems with your accommodation then please contact us straight away.
We are here to help and we want you to be happy with everything. We have maintenance and cleaning staff on call during the day to help with any issues so don’t suffer in silence. The sooner we know about the problem the sooner we can put it right - so don’t delay.
Out of Hours
Overnight Emergencies
Smell Gas? No Water? No Electricity?
After Reception is closed please come and see us at Paddy's Bar and Club. If you have a serious out of hours emergency (which can't wait until the morning) after Paddy's is closed, then use the link to call someone.
Serious Incidents
If there is a serious incident that requires the Police, the Fire Service, the Coastguard or Medical Assistance please call the emergency services imediately.
Wi-Fi
A company call VFAST operates our onsite wi-fi. If you would like Wi-Fi in your accommodation please use the following steps:
- Go to Wi-Fi on your device and click on Hazelwood VFAST Guest to connect.
- A payment screen for V-Fast will appear. Follow the payment instructions on screen or add your voucher code if you have already received one via email.
- You shall receive an email containing your personal code.
- Enter the code on each device you wish to log in with (i.e. phone, tablet, and laptop). And you are now connected.
This code can be used on up to 10 devices.
If you have any issues please call VFAST on 01227 668901.
There is a free wi-fi zone in Paddy's Bar & Club.
Dogs
Because we share our park with lots of wildlife we ask that dogs are kept on a lead at all times whilst on the Park. We'd also prefer it if your dogs are not left alone in your accommodation for long periods of time. They are in unfamiliar teritory and can get upset when left alone.
There are many dog friendly places to vist and the beach is also dog friendly from groynes 3 to 9. Dogs are welcome to join you in Paddy’s Bar inside and in the beer garden.
Bagged dog mess can be put in the general waste bins.
Checking Out
We politely ask that you leave your accommodation by 10am on day of departure. Please drop your key back to Reception or, if we are closed, pop the key in our key box outside the door.
Luggage
If you're using public transport and you want to stay a bit longer, we can store your bags in Reception for you.
Hot Tub Safety
If you are in a Maplewood or Oakwood and have opted for a hot tub add on then here are some simple guidelines to follow to keep you safe.
It's important that you read them so click the link.
